The Technical Education and Skills Development Authority (TESDA) is currently offering a scholarship program for Contact Center Services NC II. This program is completely free and includes an allowance for participants.

What is Contact Center Services NC II?

Contact Center Services NC II is a short course designed by TESDA to train individuals in customer interaction and assistance via phone. The course equips participants with the skills to:

Interact with customers to provide information about products and services
Handle customer complaints
Provide inbound customer service
Manage order taking and inquiry response handling
Perform outbound telemarketing

Graduates of this course can pursue various job roles, including:

Inbound Contact Center Service Agent

Sales
Customer Service
Technical Support
IT Helpdesk

Outbound Contact Center Service Agent

Sales
Survey
Collection

Requirements for the TESDA Scholarship

To be eligible for the TESDA scholarship, applicants should preferably be unemployed and meet the following requirements:

At least a high school graduate
Two (2) valid IDs
Birth certificate or marriage contract (if married)
Diploma, Transcript of Records (TOR), or Form 137

Program Details

This announcement comes from the TESDA National Capital Region's Facebook page, specifically under the Navotas Training Institute. The Contact Center Services NC II program involves 144 training hours. Enrollees will enjoy several benefits:

100% free training
100% free institutional assessment
Training allowance
Training certificate upon completion

How to Enroll

The training slots are limited, so interested individuals are encouraged to register as soon as possible. To enroll, fill out the Google Form provided by TESDA and select Contact Center Services NC II as the course.

If you think you have chosen your TESDA online course, you can now follow the 8 Easy Steps on How to Enroll to a FREE TESDA Online Course and Get a Certification

ATTRACTIONS TO SEE IN MANILA

For inquiries, you can contact TESDA Navotas Training Institute at 8292-2183 or email them at tnti@tesda.gov.ph.

You can also visit their physical location at C3 Rd. Corner Virgo Drive, Brgy. NBBS Kaunlaran, Navotas City.

Don’t miss this opportunity to enhance your skills and open up new employment opportunities with TESDA’s free Contact Center Services NC II training program.

List of TESDA Courses and Certification

Automotive Servicing NC II
Barbering NC II
Bread and Pastry Production NC II
Bookkeeping NC III
Caregiving NC II
Carpentry NC II
Computer Systems Servicing NC II
Cookery NC II
Customer Services NC II
Domestic Work NC II
Dressmaking NC II
Driving NC II
Food and Beverage Services NC II
Health Care Services NC II
Heavy Equipment Operation (Backhoe Loader) NC II
Housekeeping NC II
Masonry NC II
Plumbing NC II
Massage Therapy NC II
Security Services NC II

TESDA Offers Free Training with Allowance for Contact Center Services NC II