TESDA Contact Center Services NC II is a specialized training program designed to equip individuals with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of customer service.

This course, offered by the Technical Education and Skills Development Authority (TESDA) in the Philippines, focuses on developing competent contact center professionals who can effectively handle customer inquiries, provide support, and maintain excellent service standards.

Here’s an overview of TESDA Contact Center Services NC II:

What is Contact Center Services NC II?

Contact Center Services NC II is a certification program from TESDA that prepares individuals for working in the customer service industry. This qualification helps those interested in the field to acquire the necessary skills and knowledge to become successful.

The Contact Center Services NC II program is carefully curated to prepare students for careers in various customer service roles, particularly in contact centers. Participants learn the fundamental principles of customer service, communication techniques, and technology-related skills necessary for assisting customers across different communication channels.

Check out my list of 10 FREE TESDA Online Courses

Contact Center Services Overview

Course Duration: TESDA Call Center Training Course only takes 100 Hours to complete.

After the training, trainees will be able to grasp on the following:

Achieve a comprehensive grasp of American Conversational English, including Grammar, Pronunciation and Accent;
Understand the nature of the call center industry and its culture;
Learn customer service skills in the BPO context;
Know the basics of Western Culture.

Here's a List of TESDA Scholarship Programs You Can Avail Now!

Course Content

Customer Service Fundamentals: Understanding the core principles of customer service, including empathy, active listening, and problem-solving.

Communication Skills: Developing effective verbal and written communication skills to interact professionally with customers.

Product and Service Knowledge: Acquiring in-depth knowledge about the products and services offered by the organization to assist customers accurately.

Technical Skills: Familiarity with contact center technologies, including customer relationship management (CRM) software, ticketing systems, and telephony tools.

Cultural Sensitivity: Understanding and respecting diverse cultures to provide inclusive and respectful customer support.

Skills Developed

Effective Communication: Graduates are proficient in articulating ideas clearly and concisely, ensuring customers receive accurate and understandable information.

Problem-Solving: Developing critical thinking skills to analyze customer issues and provide appropriate solutions or escalate problems as needed.

Multitasking: Learning to handle multiple customer interactions simultaneously, balancing efficiency and effectiveness.

Emotional Intelligence: Empathy and emotional intelligence are nurtured to understand and address customer concerns with sensitivity.

ALSO: How to Enroll to TESDA Technical-Vocational Education and Training (TVET)

Career Opportunities

Individuals with a TESDA Contact Center Services NC II certification can pursue various roles in customer service, including:

Customer Service Representatives: Handling customer inquiries, resolving issues, and providing product or service information over the phone, email, or chat.

Technical Support Representatives: Assisting customers with technical problems, troubleshooting software or hardware issues, and providing step-by-step guidance.

Sales Support Agents: Supporting sales teams by providing information about products or services, assisting with order processing, and addressing customer queries.

Quality Assurance Analysts: Monitoring customer interactions, evaluating service quality, and providing feedback to enhance the customer experience.

READ: Top 10 BPO Companies in the Philippines

How to Enroll

Enrolling in the TESDA Contact Center Services NC II program typically involves finding a TESDA-accredited training center offering the course. Interested individuals can inquire about the specific requirements, course duration, and enrollment process at the chosen training center.

Basic Requirements:

At least 2nd year in college (no back subjects)
Nursing/ Fresh Graduates are welcome to apply.
Average English Communication Skills

Upon completion of the program, students are required to pass the TESDA assessment to obtain the NC II certification.

If you think you have chosen your TESDA online course, you can now follow the 8 Easy Steps on How to Enroll to a FREE TESDA Online Course and Get a Certification

ATTRACTIONS TO SEE IN MANILA

TESDA Contact Center Services NC II plays a pivotal role in shaping skilled customer service professionals who are adept at handling diverse customer needs and enhancing overall customer satisfaction. Graduates of this program are well-equipped to thrive in the dynamic and challenging contact center industry, providing invaluable support to businesses and ensuring exceptional customer experiences.

By emphasizing communication, technical proficiency, and empathy, this TESDA course contributes significantly to the growth and professionalism of the customer service sector in the Philippines.

List of TESDA Scholarship Programs

ACTIVITIES AND TOURS IN MANILA

List of TESDA NC II and NC III Courses & Certification

Automotive Servicing NC II
Barbering NC II
Bread and Pastry Production NC II
Bookkeeping NC III
Caregiving NC II
Carpentry NC II
Computer Systems Servicing NC II
Cookery NC II
Customer Services NC II
Domestic Work NC II
Dressmaking NC II
Driving NC II
Food and Beverage Services NC II
Health Care Services NC II
Heavy Equipment Operation (Backhoe Loader) NC II
Housekeeping NC II
Masonry NC II
Plumbing NC II
Massage Therapy NC II
Security Services NC II

TESDA Guide to Contact Center Services NC II (Enrollment & Certification)