Here's how to update your GCash mobile number.
You lost access to your mobile number or you missed to register your SIM card which was deactivated and you found out that it is linked to your GCash account, what you should do next? Here's your guide in updating mobile number for your GCash account.
RELATED: What Will Happen To Unregistered SIM Cards?
If your sim got lost/ stolen/ defective/ expired, we strongly recommend you to contact and request your network service provider to give you a new sim with the same number.
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WHERE TO BUY A SIM CARD IN THE PHILIPPINES
Here are the top mobile networks (where you can purchase and get a SIM card) in the Philippines:
Shopee is my go-to app for things I needed like the ones above. If you'd like discounts and vouchers, you may get the best offers here:
Can I change my mobile number linked to my Gcash Account?
You cannot change your mobile number because it also serves as your account number. However, you may create a new account with a new number & request transfer of funds & GCash Lending Services to your new account.
If your sim got lost/ stolen/ defective/ expired, we strongly recommend you to contact and request your network service provider to give you a new sim with the same number.
READ: How to Block Lost/Stolen Phone Using IMEI (Report to NTC)
Also, before requesting for transfer of funds, we would like to remind you that we have some features that we cannot transfer to your new account. Please check the list below:
- Information from your previous account
- Transaction History
- GScore
- GForest
- Piggy Bank
Once you have decided to transfer your funds from your old account to your new account. Follow the steps below.
STEP 1. Create a new GCash account with a new number.
STEP 2. Fully Verify your new GCash account. If you need help verifying, visit How do I get Fully Verified?
Note: You must be fully verified before proceeding to the next steps
ATTRACTIONS TO SEE IN MANILA
Klook.comSTEP 3. Once verified, Submit a new ticket to transfer of funds from your old to your new account
For ‘Concern category’ choose:
- My GCash Account → I still have funds on my old lost sim, kindly transfer to my new number.
- If your old number was not verified, you will be required to provide a notarized affidavit for your defective/expired/lost SIM
You will receive a confirmation email regarding the status of your request within 48 hours
STEP 4. If you have GCredit/ GGives/ GLoan, Submit a new ticket to transfer GCash Lending Services
For ‘Concern category’ choose:
- GCredit → I lost my old number and I want to replace it with my new KYC’d number
- You will receive a confirmation email regarding the status of your request within 48 hour
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